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FREQUENTLY ASKED QUESTIONS
General
Payment & Cancellations
Shipping
Licas Art Co will issue a sales order acknowledgement to confirm the order
When goods are shipped, Licas Art Co will provide via email a packing list and tracking information
Payment is processed, the invoice and receipt is emailed within 48 hours of the shipment release
All documents are sent via our automated ordering system, please be sure to check your spam or junk email
Basic Stock product: 4-6 week lead-time
Custom product: 5-week lead-time – with approval
GENERAL CUSTOMS: Custom pieces cannot be ordered through the website. All requests must be submitted for review. For customs requests or questions, please contact Customer Service
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