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FREQUENTLY ASKED QUESTIONS
General
Payment & Cancellations
Shipping
• Licas Art Co will issue a sales order acknowledgement to confirm the order
• When goods are shipped, Licas Art Co will provide via email a packing list and tracking information
• Payment is processed, the invoice and receipt is emailed within 48 hours of the shipment release
• All documents are sent via our automated ordering system, please be sure to check your spam or junk email
• Basic Stock product: 4-6 week lead-time
• Custom product: 5-week lead-time – with approval
• GENERAL CUSTOMS: Custom pieces cannot be ordered through the website. All requests must be submitted for review. For customs requests or questions, please contact Customer Service
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